An AI assistant inside an enterprise product

The slow parts of enterprise software are rarely the features. They are the long document nobody has time to read, the form that asks for information the system already has, and the support question that has been answered a hundred times. Mentarium built an assistant into an enterprise application to take on those three jobs.

Implementation scope

Summarise documents

Users ask for a summary of a document inside the application and get one grounded in that document, with the source available to check.

Autofill forms

The assistant fills forms from information already available in the system and the documents at hand, leaving the user to review and confirm rather than retype.

Answer product questions

Support questions about the product are answered from its own documentation, so users get help in context instead of raising a ticket.

What changed

Routine reading, data entry and first-line support questions moved to the assistant, and people spent their time on the decisions the software exists to support.